Privacy Policy

    EliteRentals Private Limited

    Last updated: January 2025

    1. Information We Collect

    1.1 Personal Information

    • Mobile phone number for authentication
    • Full name and contact details
    • Delivery and billing addresses
    • Payment information (processed securely)

    1.2 Usage Information

    • Website browsing patterns and preferences
    • Device information and IP addresses
    • Rental history and product interactions

    2. How We Use Your Information

    We use your personal information to:

    • Authenticate your identity and secure your account
    • Process rental bookings and payments
    • Deliver and install rented products
    • Provide customer support and maintenance services
    • Send important updates about your rentals
    • Improve our services and user experience
    • Comply with legal and regulatory requirements

    3. SMS and Communication

    3.1 OTP Messages

    We send SMS messages containing One-Time Passwords (OTP) for secure login authentication. These messages are essential for account security.

    3.2 Service Communications

    We may send SMS or WhatsApp messages for delivery updates, payment reminders, and important service notifications related to your active rentals.

    4. Information Sharing

    We do not sell, trade, or rent your personal information to third parties. We may share information only in these circumstances:

    • With delivery partners for product delivery and installation
    • With payment processors for secure transaction handling
    • With SMS service providers for OTP and notifications
    • When required by law or legal processes
    • To protect our rights, property, or safety

    5. Data Security

    We implement industry-standard security measures to protect your information:

    • Encrypted data transmission using HTTPS
    • Secure storage of personal information
    • Regular security audits and updates
    • Limited access to personal data on a need-to-know basis
    • OTP codes expire within 10 minutes for security

    6. Data Retention

    6.1 Account Information

    We retain your account information while your account is active and for a reasonable period after closure for legal and business purposes.

    6.2 OTP Data

    OTP codes and related authentication data are automatically purged after expiration or successful verification.

    7. Your Rights

    You have the right to:

    • Access and review your personal information
    • Request correction of inaccurate data
    • Request deletion of your account and data
    • Opt-out of non-essential communications
    • Download your data in a portable format

    8. Cookies and Tracking

    We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze website usage. You can control cookie settings through your browser preferences.

    9. Third-Party Services

    Our website may contain links to third-party services. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any information.

    10. Contact Us

    If you have questions about this Privacy Policy or wish to exercise your rights regarding your personal information, please contact us through our customer service channels available on our website.

    This Privacy Policy is effective as of January 2025. We may update this policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes via SMS or email.

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